Administrative procedure reform must bring satisfaction to the people.

At the regular meeting of the Provincial People's Committee in November (3rd time) on the morning of November 10, the Provincial People's Committee reviewed and commented on the report on the results of administrative procedure reform in the past 10 months and the direction and tasks for the last 2 months of 2023 reported by the Provincial People's Committee Office. This is the content that received many comments from the delegates attending the meeting.

Standing Vice Chairman of the Provincial People's Committee Luu Van Ban requested that departments, branches and localities need to look directly at the limitations mentioned in the report, thereby proposing solutions to effectively overcome them in the coming time. He emphasized that administrative procedure reform must create favorable and smooth conditions, bringing satisfaction to people and related organizations. Departments, branches and localities need to focus on overcoming limitations, implementing correct and accurate solutions to better implement administrative reform in the coming time.

The Provincial People's Committee assigned the Department of Information and Communications to take the lead in coordinating the review of software-related issues that are still stuck, not synchronized, and not connected; closely coordinate with departments, branches, and localities to resolve administrative procedures smoothly. Departments, branches, and localities need to take the lead in reviewing the industry's administrative procedures and processes, identify bottlenecks, and propose solutions to remove them.

Standing Vice Chairman of the Provincial People's Committee Luu Van Ban also emphasized that the issue of personnel directly receiving and handling administrative procedures is very important. Departments, branches and localities need to arrange appropriate personnel and human resources to carry out the procedures. Heads of agencies and units must be responsible if there is a bottleneck in handling administrative procedures due to subjective errors or untimely coordination in handling administrative procedures....

According to the report of the Provincial People's Committee Office, in the first 10 months of 2023, administrative procedure reform in the province achieved many positive results in controlling administrative procedures, implementing the "one-stop" mechanism, applying information technology in handling administrative procedures... However, there are still some limitations such as the results of reviewing and simplifying administrative procedures are still formal, agencies have to do it over and over again; mainly recommending to reduce processing time, not proactively recommending to cut unnecessary and inappropriate regulations and not reviewing and recommending to restructure the process to provide online public services to serve people and businesses. The implementation of receiving online applications is heavy on formality and achievements, not substantial. The province's administrative procedure handling information system still has many limitations, not meeting the regulations in Decree 61/2018/ND-CP...

In the first 10 months of 2023, State administrative agencies in the province received 860,246 dossiers, processed 844,567 dossiers, of which 98.8% of the dossiers were processed on time; the rest were dossiers being processed, processed overdue, had to be suspended, and were not eligible for processing...