From an account balance of 27.7 billion VND, when Ms. O. requested a statement, she found out that the remaining amount was only 46,328 VND.
On March 28, another victim spoke up about losing a large amount of money when depositing at Vietnam Maritime Commercial Joint Stock Bank (MSB).
Specifically, Ms. VTKO (Hanoi) said that she had deposited a total of VND 31.7 billion into MSB. After several transactions, on October 5, 2023, her account balance was VND 27.7 billion. However, just a week later, she went to MSB Bank to request an account statement and discovered that there was only VND 46,328 left.
The account statement shows many transfers and withdrawals that were not requested or made by the account owner. In addition, the balance on the statement does not match the balance MSB announced on the account information/account balance confirmation papers or emails sent by MSB to her at the corresponding time.
Previously, the first person to report the loss of a large amount of money deposited at MSB was Ms. NTL (also in Hanoi). The account was opened by Ms. L. in March 2021, managed by MSB to report the end-of-day and end-of-month balances for calculating MSB's stock price index.
On October 7, 2023, according to the account information confirmation paper provided by MSB Thanh Xuan branch, Ms. NTL's deposit balance was 58.65 billion VND. On October 12, 2023, according to the results of printing the bank statement as requested by the account owner, the amount was only 93,640 VND.
Responding to a customer's report of losing money in an account opened at a branch, MSB said that during the process of checking operations and periodically evaluating staff at branches, it discovered signs of irregularities related to a number of bank staff and employees with a group of customers (who had close relationships with each other before joining MSB) and proactively provided information to the authorities for clarification.
The case has been handled and investigated by the Hanoi City Police. The Bank is continuing to actively coordinate with relevant authorities to clarify the matter.
Some special notes for customers when making financial transactions at MSB
Only sign the confirmation form for opening an account or card when you have fully and accurately provided your information (ID card, phone number, email, etc.).
Activate, manage accounts and conduct financial transactions on devices owned by yourself, do not provide account information, let others use the device to log into the account...