Announcing the Virtual Assistant platform for the Court industry designed by Vietnam

Viettel has just announced that it has successfully tested the Legal Virtual Assistant platform to serve the Court system. This is the only virtual assistant in Vietnam today that owns a large and reliable legal knowledge system. Applying this technology helps reduce 30% of the workload compared to traditional operations, optimizing the operating time of the entire current court system.

Virtual assistant platform "tailored" by Vietnamese engineers

The Legal Virtual Assistant is developed based on the Vietnamese Virtual Assistant platform (Viettel Cyberbot), a product of the Viettel AI ecosystem, which has been successfully applied in ministries, departments, branches, provincial authorities and enterprises such as virtual switchboards for COVID-19 prevention, answering questions about public administration, customer care switchboards...

Legal Virtual Assistant owns a knowledge base system with more than 160 thousand legal documents, 63 precedents, and more than 1 million judgments, including more than 1,200 final judgments and more than 80 thousand appellate judgments provided by the Supreme People's Court. This legal knowledge database allows users to easily and quickly look up legal documents, supporting litigation activities.

According to a representative of Viettel CyberSpace Center - the product developer, thanks to being specifically designed based on Vietnamese data, the product can handle the Vietnamese language well even when the language used changes according to the pronunciation of each region.

Viettel's Legal Virtual Assistant can introduce laws, ordinances, circulars, and decrees accurately down to each article and clause of the legal document and the effective date, consistent with the time of the incident or introduce similar situations based on the stored data warehouse.

Unlike conventional search systems, legal virtual assistants can provide guidance on legal documents and case law; provide guidance on handling specific legal situations; introduce similar court judgments and decisions for reference; assist judges in performing litigation activities and in the future can assist in making judicial judgments.

The application can support case resolution planning, create and manage electronic case files, and even provide detailed instructions on steps and forms to follow in accordance with procedural regulations as an electronic handbook for each case.

This tool also automatically creates sample legal documents such as summons, detention decisions, supports writing part of the judgment content, receives petitions, prepares before, during and after the trial, etc.

In order for the legal virtual assistant to achieve naturalness and closeness in its answers, Viettel's engineering team has consulted and tested large language models. At the same time, the system integrates deep learning models as well as semantic search algorithms to allow inspectors to easily and quickly look up legal documents.

Up to now, the platform has more than 3.2 million users, an average of 5-6 thousand questions and answers, lookups per day, 8,022 situational contributions, 10,242 professional contributions, helping to save tens of thousands of billions of VND.

"Effective" assistant for Judges

Since the Supreme People's Court deployed the virtual assistant software to all courts nationwide, all judges have been given accounts and passwords to use this software. Currently, this platform has more than 12,970 accounts for judges and court officials, 100% of provincial courts, 97% of district courts use it. Instead of having to ask and flip through piles of documents, the Chief Justices and Judges already have tools, virtual assistants to support them.

Judge Le Thi Khanh, People's Court of Cau Giay District, assessed the use of this virtual assistant as very effective.

"According to the task, judges must publicly announce the verdict on the Supreme People's Court's verdict announcement portal website. When there was no virtual assistant software, judges had to manually encode data in the verdict. When there was virtual assistant software, the encoding process was very fast, even taking only 30-40 minutes to encode and post 10-15 legally effective verdicts, while before, depending on the length, usually only 4-5 verdicts could be encoded in one session," said Judge Khanh.

Judges also consider this virtual assistant to be important in professional exchanges. The virtual assistant will provide Judges with a reference tool in cases to see how colleagues in other localities across the country will resolve them.

Mr. Tran Manh Quan - Deputy Director of Virtual Assistant Platform (Viettel Cyberspace Center), said that the real-life situations will be very detailed and multi-dimensional. Regularly exchanging professional information and adding new legal situations will help the virtual assistant have more information about that situation. When there is a response or confirmation from the Director Department at the Supreme People's Court, those situations will be immediately applied and learned in the virtual assistant. After that, all judges can apply that new situation.

"Real-life situations will arise every day, Viettel's software development team will always listen, continuously push new information so that the virtual assistant can learn the latest situations. This is our daily work, year after year we have to do the same because situations and legal documents are always updated and changed," said Mr. Quan.

Viettel Cyberspace Center also said that it will aim to popularize the Legal Virtual Assistant for Vietnamese people, helping people predict the legal situations they encounter, contributing to the goal of popularizing the law as well as reducing the burden on the Court system in general.

In the near future, Legal Virtual Assistant will not only help reduce the workload for the Vietnamese Court system but also become a reliable personal virtual assistant for individuals and businesses.

The successful pilot implementation in the Court sector is also a stepping stone for Viettel to successfully build and develop a virtual assistant for state officials, contributing to building a Digital Government and creating a Digital Society in Vietnam.