Mercedes-Benz Vietnam inspects and fixes more than 430 vehicles with fuel pump failure

These are vehicles of the E180, E200, E300 series (type number W213) manufactured and assembled domestically by Mercedes-Benz Vietnam from June 2021 to January 2023.

According to the Vietnam Register, the fuel pump on the affected vehicles may not meet technical specifications, which may cause the fuel pump function to be impaired, leading to the fuel pump stopping working. In this case, the vehicle may automatically lose propulsion, causing a risk of collision or accident while the vehicle is operating on the road.

Mercedes-Benz Vietnam said that to fix the above errors, the joint venture's dealers will inspect and replace the fuel pump assembly for the affected vehicles as a precautionary measure. The recall period will be implemented from now until December 31, 2027. The repair time is about 1.5 hours for each vehicle and is completely free of charge.

To ensure the rights of customers as well as the safety of themselves and their passengers, when customers receive notice from authorized distributors of Metrcedes-Benz Vietnam or through the electronic portal of the Department of Registration or the media, customers using vehicles under this program should bring their vehicles in for inspection and repair according to standards.

For vehicles imported into Vietnam (in the form of moving assets, diplomatic, personal or imported by other companies) subject to recall according to the announcement of Mercedes-Benz AG, if requested, authorized distributors of Mercedes-Benz Vietnam are ready to assist, contact to check information and repair free of charge when requested by Mercedes-Benz AG.

Previously, in September 2023, Mercedes-Benz Vietnam had two consecutive recalls due to similar errors for its vehicle lines, including more than 4,100 C-Class and GLC vehicles and 285 S450, Maybach S680 and AMG GT 53 vehicles.

According to industry experts, product recalls are an essential part of a company's production and business activities to repair, replace or fix technical errors that have been detected to ensure the highest quality and safety of the product, which will then be returned to the customer upon completion.

In the world, vehicle recall is a criterion for evaluating business development and consumers are protected from product defects caused by manufacturers for recalled products.

Therefore, when the customer's vehicle is subject to recall, the customer should quickly bring the vehicle to the authorized dealer and service station for inspection and repair. When carrying out procedures related to the recall for inspection, repair or replacement, the vehicle owner does not have to pay any fees because this is the responsibility of the manufacturer.