Hanoi stops issuing paper health insurance cards from October 15

Since the implementation of the Project on developing applications of population data, identification and electronic authentication to serve national digital transformation in the period of 2022 - 2025, with a vision to 2030 (Project 06), the integration of data from chip-embedded citizen identification cards has helped to check information on insurance cards more easily and accurately.

In order to continue simplifying documents and procedures, saving time for people in general and workers in particular when transacting, and facilitating officers and employees in performing their duties at the units, Hanoi Social Insurance has decided to stop printing and issuing paper health insurance cards to the Employment Service Center to pay for workers currently receiving unemployment benefits and some other groups of people from October 15, 2023. Instead of printing paper cards, the City Social Insurance will renew the cards on the data system managed by the industry.

In order to ensure the rights of social insurance participants, Hanoi Social Insurance requests relevant parties to inform them about the suspension of printing paper insurance cards when employees submit unemployment benefit applications for information and coordination. Employees can still use previously issued paper health insurance cards to go to medical examination and treatment under health insurance, because the data has been integrated electronically by the city's social insurance agency.

Hanoi Social Insurance also requested that health insurance medical examination and treatment facilities in the area coordinate to guide and receive health insurance cards on the VssID application, VNeID electronic identification application, and chip-embedded citizen identification cards to conduct medical examinations for people and workers, ensuring full rights according to regulations.

In case, health insurance participants come to transact at medical examination and treatment facilities but have not installed or have installed but have not successfully activated the VssID application, the VNeID level 2 electronic identification application (with integrated health insurance card), the chip-embedded citizen identification card has not been synchronized with health insurance participation data, the health insurance participants should directly contact the hotline of the Hanoi Social Insurance agency via phone number 024.37236555 or go to the nearest Social Insurance agency for support.

In response to comments about some elderly people who are used to using paper insurance cards and have difficulty accessing information technology applications, the City Social Insurance said that if requested, paper insurance cards will still be issued.