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I have submitted the claim to the insurance company and had the insurance agent verify it, but have not received a response since then.
(Illustration)
I own a car, my car is insured. In 2023, due to careless reversing, I left my car scratched and the rearview mirror broken.
I have completed the procedures to submit to the insurance company and had the insurance staff come down to verify, but since then I have not heard anything from the insurance company.
I contacted them and they said to wait. So where should I contact to claim my rights?
LM(Cam Giang)
Reply:
According to the information provided, you purchased car insurance. After the collision, you informed the insurance company staff to request compensation from November 23, 2023 until now, but have not received a specific response.
In this case, you need to check the compensation process specified in the insurance contract signed with the insurance company.
If you have followed the correct procedure and have not received compensation within the deadline, you can file a complaint by sending an email or calling the insurance company's hotline number, listed in the insurance contract/certificate for consideration and resolution.
If the insurance company continues to not pay compensation, does not respond, responds with unreasonable reasons or cannot be negotiated, you can base on the dispute resolution clause stated in the contract to choose arbitration or a competent court to file a lawsuit and request settlement.
ST
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