Van An Ward (Chi Linh City) breaks through administrative reform

Return results within the day

Ms. Bui Thi Trang, in Van An ward, needed to complete the procedure to confirm her marital status. According to regulations, her application would be processed within 3 days. However, after receiving all the required documents, the judicial officer of Van An ward quickly processed and returned the results to her on the same day.

Ms. Giap Thi Thu Hoa, a judicial officer of Van An ward, said that since 2023, Van An ward has applied the initiative of "Administrative reform in household registration". Procedures in the field of household registration and justice such as determining marital status, birth registration, death registration, etc., after receiving all the documents, the civil servant will process and return the results on the same day.

In 2021, Van An Ward ranked 15th out of 19 communes and wards of Chi Linh City in administrative reform, including limitations in administrative procedure reform. To overcome this, since 2022, the ward has focused on investing funds, repairing, renovating, installing machinery and equipment, and upgrading internet lines to serve the settlement of administrative procedures. The ward renovated and repaired the "one-stop" department in a modern and friendly direction, installed air conditioners, waiting chairs, equipped with computers, printers, and scanners.

In 2023, the ward will also invest in installing a camera surveillance system at the "one-stop" department and working corridor, creating convenience for leaders and the ward's people's inspection board in monitoring and inspecting administrative activities and receiving citizens...

Van An Ward also tightens discipline, improves the quality of leadership and direction. The Ward clearly stipulates that cadres and civil servants are responsible to the leaders of the Ward People's Committee for targets, progress and quality of work. Every month and every week, the Ward People's Committee holds extraordinary and regular meetings on administrative reform. Departments that perform well will be commended and rewarded, departments that do not perform well will be strictly reviewed, criticized and used as the results of the year-end emulation assessment...

Thanks to the above solutions, in 2022, Van An ward rose to 3rd place out of 17 wards and communes in administrative reform of Chi Linh city and ranked first in 2023. In particular, the administrative procedure reform index continuously achieved absolute scores.

Building e-government

In 2023, Van An Ward is the leading unit in Chi Linh City in terms of online fee and charge payment rate. This result is due to the locality promoting the application of information technology in receiving and handling administrative procedures. The ward established a team to guide citizens in performing online public services. Propaganda, instructing people to submit online applications, pay fees and charges online... From November 2023, Van An Ward will issue electronic receipts to organizations and individuals when paying fees and charges related to handling administrative procedures.

Ms. Do Huong Tuyet, an official of the Office of the People's Council and People's Committee of Van An Ward, said that at the ward's "one-stop" department, there is an additional union official who is knowledgeable about information technology to directly guide people in performing administrative procedures online. Currently, 100% of ward officials and civil servants use official mailboxes to exchange information on professional activities; skillfully use issued digital certificates and digital signatures.