Submit a comment
Green technology car company SM launched the "Green listens to you" program that lasts until the end of 2024 to improve service quality and optimize customer experience.
According to this ride-hailing company, with the desire to enhance the role of customers in setting service standards, and at the same time quickly and promptly receive feedback and contributions from customers during the service usage process, the company will add the "Suggestion" function right on the Xanh SM application.
Customers can use this function to send feedback to Xanh SM or reflect dissatisfaction or wish Xanh SM to improve according to the "10 No" service commitment announced by the company. Xanh SM's specialized department will receive, verify information, classify, process and respond to customers as soon as possible.
"If any feedback is determined to be accurate, contributing to improving the standards of drivers or service standards, customers will receive meaningful gifts, worth from 100,000 VND up to 5,000,000 VND/time. This amount will be converted into service benefits through prepaid cards of Xanh SM",Green SM company emphasized.
At the same time, Xanh SM will strengthen professional training, issue standards and codes of conduct for drivers, ensuring consistent quality among service platforms including Xanh SM Taxi, Xanh SM Luxury, Xanh SM Platform, Xanh SM Bike and Xanh Express.
This is the first time in Vietnam that a transportation service business unit has implemented a gift giving program with great value to encourage customers to join hands to contribute, in order to further improve and enhance service quality.
Up to now, after more than a year of launching, Xanh SM has been present in 45 provinces and cities, cooperating with more than 35 partner businesses and attracting thousands of drivers to join the Xanh SM Platform to provide green mobility services by electric vehicles to tens of millions of customers nationwide.
VN (according to VTC News)